Return Policy
Eligibility:
To be eligible for a return, the item must be unused, unworn, and in the same condition as received. It must also be in its original packaging with all tags attached. Initiating a Return: To initiate a return, please contact our customer service team within 15 days of receiving your order. We understand the importance of ensuring the quality of your purchase. Therefore, we allow customers to inspect their products before accepting the parcel from the delivery personnel. If you find any issues with the product upon inspection, please inform the delivery personnel, and they will assist you accordingly.
Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.
Return Authorization:
Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to return the item. Return Condition: Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using the original packaging if possible.
Refund Process:
Upon receiving the returned item and verifying its condition, we will process your refund within 15 days. Refunds will be issued to the original payment method used for the purchase.
Exclusions:
Certain items are not eligible for return due to hygiene reasons or other restrictions. These include but are not limited to underwear, swimwear, and personalized/customized items. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.